The agreement, in plain words
Terms & Conditions
Valerie Luxe Car Service LLC · Boston, Massachusetts · Last updated October 2026
Our service
- Valerie Luxe Car Service LLC provides chauffeured transportation across Boston & New England, booked online at valerieluxe.com or by phone at 857-867-2519.
- Prices are quoted and locked in at booking. Tolls are included; gratuity is optional and chosen by you.
- Payment is collected at booking through our secure payment processor. Vehicle photos illustrate the class; your exact vehicle may vary while always meeting the class standard.
Cancellation
- Free cancellation up to 1 hour before airport pickups and 24 hours before all other rides. Refunds go back to the original payment method.
- Late cancellations & no-shows: If you need to cancel inside the free-cancellation window, contact us as soon as possible — any refund for a late cancellation or no-show is at our discretion.
- Full booking rules are in our Policies.
Live trip tracking
- During your trip, your chauffeur's live location may be shared with you on your trip link so you can follow the car. Location data is handled as described in our Privacy Policy.
Text messaging terms
- Program: Valerie Luxe Car Service LLC booking text alerts.
- How you opt in: by checking the unchecked consent box on our booking page at valerieluxe.com/booking and providing your mobile number. Consent is not a condition of purchase.
- What you receive: automated text messages about your booking — confirmations, chauffeur details, pickup updates (on the way / arrived) and reminders.
- Message frequency varies. Message and data rates may apply.
- To stop: reply STOP to any message to cancel text alerts. For help: reply HELP, email bookings@valerieluxe.com or call 857-867-2519.
- Carriers are not liable for delayed or undelivered messages. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes — see our Privacy Policy.
Passenger responsibilities
- Passengers are responsible for their belongings. Child seats are provided on request where available.
- Valerie Luxe Car Service LLC reserves the right to refuse service that endangers safety.
Governing law
- These Terms are governed by the laws of the Commonwealth of Massachusetts.
Contact
- Valerie Luxe Car Service LLC · bookings@valerieluxe.com · 857-867-2519 · 24/7